A little more about me.
A recent graduate with a commitment to becoming a dependable and valuable team member.
My passion lies in the dynamic world of content marketing and marketing strategy. Fueled by a dedication to continuous learning and professional development, I bring a detail-oriented approach to my work, allowing me to handle multiple tasks simultaneously.
My strength lies in strong organizational and time-management skills, ensuring efficient and effective project execution. Exceptional communication and interpersonal skills are integral to my approach, fostering positive collaborations within the team and beyond. With a background in guest service, I understand the importance of delivering a seamless and exceptional experience.
Proficient in all Microsoft 365 applications, I navigate digital landscapes with ease. Additionally, my expertise extends to Simpleview CRM and WordPress, enhancing my ability to contribute to diverse projects. I am excited about the prospect of leveraging my skills and knowledge to make meaningful contributions to your team.
Let's connect and explore how I can be an asset to your organization.
Work Experience
October 2023 – Present
Convention Services Intern
New Orleans & Company
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Provide interim support for the Manager of Group Marketing & Attendance Building position by
developing client's microsites and overseeing the approval process for marketing tool utilization -
Provide administrative and project support for the Convention Services department, including detailed
research, computer data entry, managing client inquiries, and overseeing the generation and maintenance
of itineraries -
Collaborate with the Staffing Coordinator to ensure accurate and timely entry, verification, and review of
timekeeping data, making corrections as required -
Support the Tradeshows & Events Manager in the planning and conceptualization of ideas for high-profile
corporate events
January 2022 – July 2022
Resort Concierge
Walt Disney World | Disney College Program
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Build and maintain relationships with Guests and Cast Members from all lines of business to provide
excellent service to both Guests & Cast -
Promote and sell Disney theme park tickets as well as recreational offerings on property
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Employ Guest service recovery techniques to ensure the Disney standard through active listening, conflict
resolution, and dynamic communication skills -
Exemplify Disney’s Five Keys of Safety, Courtesy, Inclusion, Show, and Efficiency to enhance Guest
interactions and experiences -
Utilize essential software applications such as Hotel Experience, Guest Service Suite, LILO, A La Carte,
HotSOS and My Disney Experience to effectively respond to Guest requests
June 2021 – November 2021
Front Desk Agent
New Orleans Marriott
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Process Guest check-ins in accordance with property policies and procedures
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Anticipate Guests’ service needs and act on them whenever possible
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Promote Marriott's loyalty program by ensuring all guests were informed about its benefits and enrolling new members
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Resolve guests' requests or problems and follow up to ensure their requests or problems have been met to their satisfaction
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Print contingency lists and run daily reports (number of arrivals, departures), identify any special requests, block Guests with special requests into preferred rooms, and check reports for accuracy
